Our Promise

To ensure your complete satisfaction with the purchase of our product, all items sold on our website are covered by our Impeccable Fit Guarantee.

Our Opinion

If you are unsure whether the product fits properly, please do not hesitate to ask us for our opinion. We are more than happy to analyse any photos you send to us of you in your new Aleks & Joel clothing and offer our earnest opinion. Such an opinion can be sought by using the Contact Us link located at the bottom of the page or by sending to us an email at info@aleksandjoel.com.

Alterations

Get it fixed locally. We'll pay.

If the product does not fit to your liking and needs alteration, we offer alteration credits of up to:

  • Up to $75.00 per suit purchase; and
  • Up to $25.00 per shirt purchase.

To apply for the alteration credits, simply do the following within 60 days of your order being shipped:

  1. Fill out the Aleks & Joel Alterations Form.
  2. Take the product to your local tailor:
  3. Send by email to us at info@aleksandjoel.com legible scans or photos of:

Not only will you receive alterations credits, but if this was a purchase of a custom sized product, we will update your measurements contained in your profile for you so that next time the products will fit impeccably!

Remakes

Can't be fixed? We'll remake it.

If, in the very rare event, the product/s are not to your satisfaction, we offer full remakes.

First, take the product to your local tailor to see if alterations can be made to perfect your purchase.

Please note that remakes are only available in relation to products that are unworn, unaltered and undamaged. Aleks & Joel reserves the right to deny remakes in circumstances where alterations can be made locally. Items cannot be remade based on change of mind in relation to customization. Individuals are responsible for return shipping costs of remade items.

If the tailor is of the view that the problem/s cannot be fixed by alteration, simply contact us using the Contact Us link located at the bottom of the page or by sending to us an email at info@aleksandjoel.com, within 21 days of your order being shipped. When processing your application, we will try to assist you in figuring out what went wrong and may ask you to send to us photos of the product which identify the problem/s with the product.

    Once your remake is processed, we will ask that you send to us the unworn, unaltered and undamaged original product within 30 days of our approval of your application for the product to be remade. Please enclose a copy of the original email receipt in the package. For international returns, please declare the contents of the package as "returned clothing" with a value of $US1.00 in order to avoid customs duties.

    Please note that if we have no stock of the particular fabric you chose, we may not be able to remake the product. Instead, we will provide you with a credit equal to the same amount as that which you paid for the suit.

    Returns

    Not happy? We'll give you a refund. We promise.

    If there is any problem with your purchase, we encourage you to take advantage of our Impeccable Fit Guarantee and have the product altered or remade. If, for whatever reason, you choose not to and are not completely satisfied with your purchase, we offer a full refund.

    To make an application for a return, simply contact us using the Contact Us link located at the bottom of the page or by sending to us an email at info@aleksandjoel.com, within 30 days of receiving your purchase.

    Please note that full refunds are only available in relation to products that are unnworn, unaltered and undamaged.

    After we receive process your application, we will ask that you send to us the unworn, unaltered and undamaged original product within 30 days of our approval of your application for the product to be returned. Please enclose a copy of the original email receipt in the package. For international returns, please declare the contents of the package as "returned clothing" with a value of $US1.00 in order to avoid customs duties.

    Products Purchased Using Coupon or Gift Certificate

    In the case of any product purchase with a gift certificate, the coupon/gift certificate will be refunded in priority to another payment source.

    For returns, any and all promotional items received along with your original order must be returned as well.

    Promotion Products

    Please note that you must return all items purchased from us as part of a promotion to receive a full refund. On the other hand, if you do not wish to return all of the items, the items you keep will be charged at full market value.